Service design is another branch of interaction design, like user experience, that focuses on a holistic view of systems that may or may not involve technology. In simple terms, service design seeks to improve how humans interact with a service or provider. While many of
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They’re a rather mysterious concept out of context – after all, I never did a job shadow when I was growing up or even when I was in college. The closest I ever got was visiting my dad’s engineering firm, running around,
When I heard the news that I’d been accepted as a lightning round speaker at IxDA’s Interaction ’11 conference, I was delighted and just a bit terrified. I’m very passionate about the subject, but had no idea whether it would resonate in
I’ve resisted formal blogging for years now; the problem is and has always been that my interests are so diverse that I find it impossible to pick just one. I’m all over the Internet in other ways – Twitter and my website,