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Cheryl Platz

Designer, Author, Speaker, Actress: A Twenty-Sided Woman.

Tag: service design

New Portfolio Entry: Echo Look

Posted on August 5, 2017 by Cheryl
The Echo Look, a pill-shaped black and white camera with four flash sensors around a central camera surrounded by a blue illuminated Alexa light ring. Shown on a table.

I am beyond delighted to formally share here that my “secret” Amazon project has finally been announced to the public and is making it into people’s homes. In 2014, I was hired into Amazon as employee #3 on the Echo Look project.

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Design, Technology amazon, service design

Fastpass is Dead, Long Live Fastpass+

Posted on February 11, 2014 by Cheryl

In the past 6 months I’ve had the opportunity to use the new Disney World MyMagic+ system as a guest at Animal Kingdom Lodge on two separate trips – my honeymoon in October and a trip at the end of January. In

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Biography, Design disney, interaction design, service design, theme parks

Blood Discrimination

Posted on September 14, 2012 by Cheryl

I’ve posted before about my adventures with hemachromatosis, and my negative experiences with the Puget Sound Blood Center. Things since the last post hadn’t improved tremendously, but I still went (out of my way) to perform my therapeutic phlebotomies there since it

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Biography, Medical hemachromatosis, medical, mutant, service design

My Precious

Posted on July 30, 2011 by Cheryl

I’m not a car nut or anything like that, but I DO love my car. It enables my life, spread out as it is over the entirety of the Puget Sound. It’s been with me longer than I’ve lived in Seattle. You

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Biography, Seattle, Technology service design

The Iron Maiden

Posted on June 16, 2011 by Cheryl

Yesterday, I went in for a monthly phlebotomy (ie bloodletting) as ordered by my doctor. You see, I have a genetic condition called Hereditary Hemachromatosis, which was diagnosed in 2008. (It surfaced about 30 years earlier than normal for women). My “treatment”

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Medical, Seattle biography, hemachromatosis, medical, mutant, service design 2 Comments

Amazonian Anthropology

Posted on June 14, 2011 by Cheryl

Recently, I was watching a Twitter conversation where the querent was trying to figure out how to trace their residential history for a credit questionnaire. A reply came in from across the Internet(s): Why don’t you just check your Amazon account history?

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Design, Technology interaction design, service design

Church Bells, Evolved

Posted on June 9, 2011 by Cheryl

For centuries, long before watches were a commodity, the bells chiming from churches and other buildings to mark the passage of another hour were probably a staple of life. They are quite distracting nowadays, but I imagine they faded into the background

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Design, Technology interaction design, service design

The Memorable Patient

Posted on May 26, 2011 by Cheryl

A few days ago, I had arthroscopic knee surgery to remove the two screws that have been holding my shattered kneecap together since March 10th of last year. Hopefully, by doing this, I can jumpstart a final phase of recovery and move

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Biography, Medical, Seattle medical, service design

On Service Design: Pain Medication

Posted on April 18, 2011 by Cheryl

Service design is another branch of interaction design, like user experience, that focuses on a holistic view of systems that may or may not involve technology. In simple terms, service design seeks to improve how humans interact with a service or provider. While many of

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Design interaction design, medical, service design

Recent Posts

  • “The Perfect Pivot”: New talk debut at Games UX Summit 2024 December 19, 2024
  • Fail Limit Exceeded: Cheryl on the Decline of Twitter July 25, 2023
  • Cheryl’s Nebula Awards Toastmaster Speech May 17, 2023
  • Cheryl is a Verified Author on Medium! April 23, 2023
  • I’m hosting the 2023 SFWA Nebula Awards! April 12, 2023

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Recent Posts

  • “The Perfect Pivot”: New talk debut at Games UX Summit 2024
  • Fail Limit Exceeded: Cheryl on the Decline of Twitter
  • Cheryl’s Nebula Awards Toastmaster Speech
  • Cheryl is a Verified Author on Medium!
  • I’m hosting the 2023 SFWA Nebula Awards!

Recent Comments

  1. Business Travel for Beginners: Part 2 (The Journey) | twenty-sided woman on Business Travel for Beginners: Part 1 (Planning and Booking)
  2. A Beginner's UX Reading List | Web usability | ... on A Beginner’s UX Reading List
  3. A Beginner's UX Reading List | Travel Tech and ... on A Beginner’s UX Reading List
  4. A Beginner's UX Reading List | Designing design... on A Beginner’s UX Reading List
  5. Blood Discrimination | twenty-sided woman on The Iron Maiden

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